Shipping policy

Shipping Policy

This Shipping Policy forms part of our Terms & Conditions and applies to all orders placed through the official Anthony & Co. website.

1. Order Processing & Dispatch

  • Orders are typically dispatched within one working day of receipt.

  • Orders are not dispatched on weekends, public bank holidays, or during any advertised closure periods.

  • During busy periods, dispatch times may be slightly extended.

Dispatch times refer to the time taken to send your order and do not include delivery time.

2. UK Shipping

UK orders are shipped via Royal Mail or Parcelforce using tracked services.

2.1 Standard Shipping – 48 Hour Tracked

  • Orders up to 2kg — £4.99

  • Orders over 2kg — £8.99

2.2 Express Shipping – 24 Hour Tracked

  • Orders up to 2kg — £6.99

Shipping costs are calculated based on the total weight of your order and will be displayed at checkout.

Delivery timeframes are estimates provided by the carrier and are not guaranteed.

3. International Shipping

We ship to the UK, the EU, and selected international destinations. If we are unable to ship to your country, you will not be able to complete checkout.

All international orders are sent via Royal Mail International Standard, unless otherwise agreed.

Shipping costs are calculated based on order weight.

3.1 EU (Including Norway & Switzerland)

  • Orders up to 2kg — £17.50 GBP

  • Orders over 2kg — Please contact us for a shipping quotation.

3.2 Worldwide (Excluding Australia & New Zealand)

  • Orders up to 2kg — £34.99 GBP

  • Orders over 2kg — Please contact us for a shipping quotation.

3.3 Australia & New Zealand

  • Orders up to 250g — £11.95 GBP

  • Orders over 2kg — Please contact us for a shipping quotation.

International delivery timeframes vary depending on destination and customs processing.

4. Customs, VAT & Import Duties

Orders shipped outside the UK are not subject to UK VAT.

However, international customers are responsible for any import duties, taxes, customs fees, or handling charges imposed by the destination country. These charges are payable by the recipient and are not included in our shipping fees.

If applicable, the shipping carrier will contact you directly regarding payment of these charges.

We are not responsible for delays caused by customs clearance procedures.

5. Delivery Responsibility

Risk in the goods passes to you upon delivery to the address provided at checkout.

Please ensure that your delivery details are accurate. We cannot accept responsibility for delays or non-delivery due to incorrect address information provided by the customer.

6. Shipping & Refunds

Shipping costs are non-refundable unless the return is due to our error (for example, if the item is defective or incorrectly supplied).

For full details on returns and refunds, please refer to our Returns & Refunds Policy.